Cancellation & Refund Policy

At ECSTATIC, we strive to ensure a smooth and satisfactory shopping experience for all our customers. This Cancellation and Refund Policy explains the conditions under which you can cancel your order or request a refund.

1. Order Cancellation

1.1 Cancellation Before Shipment

• Orders can be cancelled within 24 hours of placing the order or before the product has been shipped, whichever is earlier.
• To cancel your order, please contact us immediately at [Customer Support Email/Phone] with your Order ID.
• If the order is prepaid, a full refund will be initiated to your original payment method.

1.2 Cancellation After Shipment

• Once the order has been dispatched, it cannot be cancelled.
• You may still be eligible for a return or replacement after delivery (refer to the Return & Refund section below).

2. Return & Replacement Policy

2.1 Eligibility for Return

You may request a return or replacement under the following conditions:

• Product is damaged or defective upon delivery.
• Wrong item has been delivered.
• Product is not functioning as described due to a manufacturing defect.

Note: Returns are only accepted if you notify us within 48 hours of receiving the product and the product is unused, in original packaging, with all accessories, manuals, and tags intact.

2.2 Items Not Eligible for Return

• Used, damaged, or tampered products caused by customer misuse.
• Products without original packaging or missing accessories.
• Customized or special-order items.
• Change of mind after use.

3. Refund Process

3.1 Refund Approval

Once the returned product is received and inspected:

• If approved, you will be notified, and a refund will be initiated.
• If the return is rejected (due to not meeting the criteria), the product will be shipped back to you.

3.2 Refund Timelines

• Prepaid Orders: Refund will be credited to the original mode of payment within 7–10 business days.
• Cash on Delivery (COD): Refund will be issued via bank transfer/store credit within 7–10 business days after providing bank details.

Shipping charges, COD charges, and convenience fees are non-refundable.

4. Exchange Policy

• If you have received a defective or damaged product, we will offer a free replacement.
• Exchange is subject to stock availability.
• If the product is not available, we will provide a refund or store credit.

5. Order Not Delivered / Lost in Transit

• If your order is not delivered due to logistics issues or is lost in transit, you will receive a full refund or replacement, as per your choice.

6. How to Initiate Cancellation/Return/Refund

To raise a request, please contact us at:

Email: ecstaticippl@gmail.com

Order ID: Must be provided for processing.

Our support team will assist you with the step-by-step process.

7. Important Points

• Products must be returned in their original packaging.
• The refund will be initiated only after we receive and inspect the returned product.
• The company reserves the right to refuse return or refund requests that do not meet the above conditions.